Our Telephone Interpreting Service Interpreters
Instant telephone interpreting service............
All of our interpreters are bilingual/bicultural professionals, trained to perform several complex tasks:
- listen to the speaker
- analyse a fleeting and yet real message in its entirety
- interpret the message into another language
- preserve the characteristics of form and substance inherent in other cultures.
Our professional interpreters are carefully selected, tested and trained. We pay special attention to the continuing education of our interpreters in customer service skills, confidentiality issues, and customer-specialised terminology.
To ensure consistency of service, our recruitment and training standards are very high. New applicants are rigorously screened in both oral and written skills. Once recruited, all interpreters undergo an intensive induction programme.
Training
Our in-house training, apprenticeship and certification programmes guarantee quality control. Our on-going training gives interpreters a more comprehensive understanding of language requirements in particular environments. Each interpreter is required to complete a minimum of three training sessions a year, to refresh their basic skills and build their knowledge of different industries.
We educate employees in the techniques of customer satisfaction, problem solving, prevention and continuous quality improvement!
We believe, and expect, that self-improvement and education should be a lifetime quest. |
